Shipping policy
Shipping Policy
Last Updated: April 26, 2026
At VIERA, we aim to deliver your order as quickly and efficiently as possible. Please review the details below regarding our shipping process.
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1. Order Processing
All orders are processed within 2–5 business days.
Orders are not processed or shipped on weekends or holidays. During high demand periods, processing times may be slightly extended.
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2. Shipping Times
We work with international fulfillment partners to produce and ship your items.
Estimated delivery times:
- Canada & United States: 7–15 business days
- International: 10–20 business days
Shipping times are estimates and may vary depending on location and external factors.
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3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
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4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow a few days for tracking information to update after shipment.
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5. Delays
VIERA is not responsible for shipping delays caused by:
- Customs processing
- Carrier delays
- Weather or service disruptions
- Incorrect or incomplete shipping information
These factors are outside of our control.
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6. Split Shipments
As we work with multiple warehouses, your order may arrive in separate packages at different times.
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7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us within 12 hours of placing your order at:
info@vierayyz.com
We cannot guarantee changes after this time.
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8. Lost or Stolen Packages
VIERA is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact the shipping carrier directly.
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9. Contact
For any shipping-related questions, please contact:
info@vierayyz.com